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Medication Change Over
Telephone prescription changes
Violence Statement
Patient Complaints
Training Practice
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Generic Prescribing
You might have noticed a change in name to some of the items on your prescription
Our practice is continuing to implement the policy of writing a number of drugs
by their chemical (or "generic") name.
A generic medicine
works as well
is as safe and
is as effective
as the medicine you usually take.
However, the generic medicine may have a different colour, size, shape or taste
from the medicine you usually take.
If you have any queries, please contact the surgery or speak to your pharmacist.
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Repeat Prescriptions
From 1st September 2009 you will only be able to make phone requests for repeat medication
between 9.30 -- 1.00p.m. We apologise for any inconvenience this may cause to our patients,
but it is necessary to free up our phone lines to enable us to deal with emergencies.
We have listed below other methods of ordering repeat prescriptions.
1. Online: using our website
2. Paper: By using the Repeat Medication Sheet attached to your prescription,
or using Repeat Prescription Pro-formas found in the entrance of the
Health Centre and dropping them into the box in the reception area.
3. By Post: 3 Killaughey Road Donaghadee Co.Down BT21 0BU
4. By Phone: 91884877 strictly between 9.30-1.00
5. By Fax: 91883090
Your prescriptions will be ready for collection after 1.pm the next day
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Violence Statement
The NHS operate a 'Zero Tolerance Policy' with regard to violence and abuse and the practice
has
the right to remove violent patients from the list with immediate effect in order to safeguard
practice staff, patients and other persons.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads
to fear for a person's safety.
In this situation we are obliged to notify the patient in writing of their removal from the list and
record in the patient's medical records the fact of the removal and the circumstances leading to it.
The Eastern health and Social Services Board is then responsible for providing further medical care
for such patients.
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Complaints Policy
Patient complaints are taken very seriously.
Staff to try to resolve the matter at first point of contact. If they cannot resolve the
problem they should inform their Line Manager.
Written complaints should be forwarded immediately on receipt to the Practice Manager.
In receipt of the complaint the Compliant should receive an acknowledgement within two
working days.
A thorough investigation is carried out and the outcome is issued within twenty working days.
All complaints should be fully documented and dated.
Complaints awareness training is provided to new staff as part of their Induction Training.
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Training Practice
Donaghadee Health Centre is now a training practice.
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