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Donaghadee Health
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  • Medication Change Over
  • Patient Survey
  • Violence Statement


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    Generic Prescribing



    You might have noticed a change in name to some of the items on your prescription

    Our practice is continuing to implement the policy of writing a number of drugs
    by their chemical (or "generic") name.

    A generic medicine

    works as well
    is as safe and
    is as effective
    as the medicine you usually take.

    However, the generic medicine may have a different colour, size, shape or taste
    from the medicine you usually take.

    If you have any queries, please contact the surgery or speak to your pharmacist.

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    GPAQ Patient Survey



    We would be grateful if you would complete this survey about our general practice.

    Your feedback will enable the practice to identify areas that may need improvement.

    Please answer ALL the questions that apply to you. There is no right or wrong answers
    and staff will NOT be able to identify your individual responses.


    1) In the past 12 months, how many times have you seen a doctor from your practice?



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    2) How do you rate the way you are treated by receptionists at your practice?



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    3a) How do you rate the hours that your practice is open for appointments?



    3b) What additional hours would you like the practice to be open?



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    4) Thinking of times when you want to see a particular doctor:

    4a How quickly do you usually get to see that doctor?



    4b) How do you rate this?



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    5) Thinking of times when you are willing to see any doctor:

    5a) How quickly do you usually get seen?



    5b) How do you rate this?



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    6) If you need to see a GP urgently, can you normally get seen on the same day?



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    7a) How long do you usually have to wait at the practice for your consultations to begin?



    7b) How do you rate this?



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    8) Thinking of times you have phoned the practice, how do you rate the following:

    8a) Ability to get through to the practice on the phone?



    8b) Ability to speak to a doctor on the phone when you have a question or need medical advice?



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    The next questions ask about your usual doctor. If you don't have a 'usual doctor',
    answer about the one doctor at your practice who you know best. If you don't know
    any of the doctors, go straight to question 11.

    9a) In general, how often do you see your usual doctor?



    9b) How do you rate this?



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    10) Thinking about when you consult your usual doctor, how do you rate the following:

    10a) How thoroughly the doctor asks about your symptoms and how you are feeling?



    10b) How well the doctor listens to what you have to say?



    10c) How well the doctor puts you at ease during physical examination?



    10d) How much the doctor involves you in decisions about your care?



    10e) How well the doctor explains your problems or any treatment that you need?



    10f) The amount of time your doctor spends with you?



    10g) The doctor's patience with your questions or worries?



    10h) The doctor's caring and concern for you?



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    11) Have you seen a nurse from your practice in the past 12 months?
    (If no, go straight to question 13)



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    12) Thinking about the nurse(s) you have seen, how do you rate the following:

    12a) How well they listen to what you say?



    12b) The quality of care they provide?



    12c) How well they explain your health problems or any treatment that you need?



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    13) Sex



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    14) How old are you?



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    15) Do you have any long-standing illness, disability or infirmity? By
    long-standing we mean anything that has troubled you over a period of time or that
    is likely to affect you over a period of time.



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    16) What ethnic group do you belong to?



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    17) Is your accommodation:



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    18) Which of the following best describes you?



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    19) We are interested in any other comments you may have. Please write them here:








    You can also download the survey online Click here to download.

    Please return the survey to

    Donaghadee Health Centre,
    Killaughey Road,
    BT21 0BU.


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    Violence Statement



    The NHS operate a 'Zero Tolerance Policy' with regard to violence and abuse and the practice
    has the right to remove violent patients from the list with immediate effect in order to safeguard
    practice staff, patients and other persons.

    Violence in this context includes actual or threatened physical violence or verbal abuse which leads
    to fear for a person's safety.

    In this situation we are obliged to notify the patient in writing of their removal from the list and
    record in the patient's medical records the fact of the removal and the circumstances leading to it.

    The Eastern health and Social Services Board is then responsible for providing further medical care
    for such patients.

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